Shop With Confidence Backed by Our Refund Policy

1. Refund Policy Overview

At Elycura, your satisfaction is a priority, and we aim to make every purchase feel secure. If an item you receive does not meet expectations, you may be eligible to request a refund under the terms below. We keep the process clear and structured so you know exactly what to do and what to expect. Please review the conditions carefully to ensure your request can be handled quickly and accurately.

1.1 Eligible Refund Conditions

• Products must be returned unused and in original condition, with all included components.
• Refund requests must be submitted within 30 days of the confirmed delivery date.
• A valid proof of purchase is required to verify the transaction and order details.
• Returned items must be shipped with a valid tracking number so the return can be confirmed.

1.2 Non Refundable Items

• Consumable items or products with a limited life span once opened or used.
• Digital goods, downloadable products, or electronic gift cards.
• Custom, personalized, or made to order items prepared specifically for you.
• Products clearly labeled as Final Sale at the time of purchase.
• Damage caused by misuse, improper installation, accidental impact, or incorrect handling.

1.3 Refund Processing

Once your return is received, our team will inspect the item to confirm it meets the conditions listed in this policy. If approved, refunds are processed within 7 to 10 business days after inspection is completed. Refunds are issued to the original payment method whenever possible, and you will receive an email confirmation when processing is initiated. Please note that banks and payment providers may take additional time to post the funds to your account.

1.4 Shipping & Fees

• Original shipping fees are non refundable unless the issue resulted from our error.
• Return shipping costs are the customer’s responsibility unless the item is defective, damaged on arrival, or incorrect.
• Restocking fees may apply in certain cases and will be disclosed before any refund approval is finalized.

2. Order Cancellations

We understand that plans can change, and we aim to support cancellations when possible. Cancellations are time sensitive and depend on whether your order has entered processing or shipment. If your order is already in progress, cancellation may no longer be available, but you may still qualify for a return after delivery. Please review the rules below to determine the fastest option.

2.1 Cancellation Rules

• Cancellation requests must be submitted before processing or shipment begins.
• Customized or personalized items cannot be canceled once production has started.
• Orders that have shipped cannot be canceled, but may be returned after delivery if eligible.

2.2 How to Cancel

To request an order cancellation, please contact us through the Contact Us page. Include your order number and the email address used at checkout so we can locate your order quickly. Our team will confirm whether cancellation is still possible and provide next steps. If your order has already moved to shipment, we will guide you through the return process instead.

2.3 Cancellation Costs

• Orders that have shipped follow the standard return procedure once delivered.
• Return shipping fees may apply once an order has been dispatched.

3. Exchanges

If you receive the wrong item, a defective product, or an order that arrives damaged, we will work to make it right. In eligible cases, we can arrange a replacement at no additional cost to you. To help us resolve the issue quickly, please notify us within 7 days of delivery. Providing clear photos and your order number will speed up verification and resolution.

3.1 Exchange Conditions

• Items must be unused and returned in original packaging with all included parts where applicable.
• Exchanges are subject to product availability and may be replaced with an equivalent item if needed.
• Prepaid return labels may be provided when the issue is confirmed to be our responsibility.

4. Customer Support

If you need help with a refund request, cancellation, or exchange, our team is here to support you. We aim to respond promptly and provide clear instructions so your request can be resolved without confusion. For faster assistance, include your order number and a short explanation of the issue when you contact us. Please reach out through our Contact Us page.