Worldwide Shipping You Can Trust From Dispatch to Delivery

At Elycura, every order is prepared with care and shipped using reliable logistics partners to destinations around the world. Our goal is to ensure each package is handled securely from the moment it leaves our facility until it reaches your doorstep. This Shipping Policy explains how orders are processed, estimated delivery timelines, tracking access, shipping fees, and important delivery responsibilities. We encourage you to review this information to understand how your order moves from dispatch to delivery.

1. Order Processing Time

Orders are carefully prepared and dispatched within three to five business days after payment has been successfully confirmed.
This processing period allows us to verify order details, perform quality checks, and package items securely.
You will receive a confirmation once your order has entered the shipping stage.

• Order processing takes place Monday through Friday, excluding public holidays.
• During peak demand or promotional periods, short delays may occur and updates will be provided by email.
• Orders placed outside of business hours are processed on the next working day.

2. Estimated Delivery Timeframes

Delivery timeframes vary depending on destination, shipping method, and local carrier operations.
The estimates below are provided as general guidance and may vary in certain circumstances.

• Domestic shipping where available: Approximately five to seven business days after dispatch.
• International shipping: Approximately fourteen to twenty one business days depending on destination and customs processing.

Delivery times may be affected by customs inspections, weather conditions, or carrier specific delays.
Tracking updates provide the most accurate and current information regarding shipment progress.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and selected shipping option.
All applicable charges are clearly displayed before you complete your purchase so there are no surprises.

• Free shipping may be available during limited time promotions or special offers.
• Express or priority delivery options may be offered for an additional fee.
• Shipping fees are non refundable once an order has been shipped.

4. Shipment Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout. This allows you to monitor your shipment status at any time and follow its journey in real time. You can access tracking updates directly through our Track Your Order page.

5. Customs and Import Fees

International shipments may be subject to customs duties, taxes, or handling fees imposed by local authorities.
These charges are not included in the purchase price or shipping fees paid to Elycura.

• Import duties, taxes, and handling charges are the responsibility of the recipient.
• Packages refused due to unpaid fees may be returned and refunded minus shipping costs.
• Customs related delays are outside of our control and may extend delivery times.

6. Lost or Damaged Shipments

Once an order is handed over to the shipping carrier, delivery responsibility is shared between Elycura and the courier.
While we cannot control carrier operations, we will assist you in resolving delivery related concerns whenever possible.

• If a package is marked as delivered but not received, please check nearby locations or contact the local courier office.
• Lost or stolen packages may require a formal investigation or claim with the shipping provider.
• If an item arrives damaged, retain all packaging materials and notify us promptly with photos.

7. Delivery Address Accuracy

Providing accurate and complete delivery information is essential to ensure successful shipment.
Elycura is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addresses entered at checkout.

• Please contact us immediately if you need to update your address before shipment.
• Address changes cannot be applied once an order has entered transit.

8. Returned Shipments

Orders returned due to refusal, failed delivery attempts, or address issues are processed according to the guidelines below.
Handling depends on the condition of the returned package and the reason for return.

• Reshipment: Available once additional shipping fees are paid.
• Refunds: Issued after deducting original shipping and handling costs.

9. Shipping Assistance

If you have questions regarding shipping, delivery status, or tracking updates, our support team is ready to assist.
We aim to respond promptly and provide clear guidance for any shipping related concerns. Please contact us through the Contact Us page for assistance.